Customer Survey

Products:

Shanghai Phoenix values your opinion on our products and services and we welcome your contribution to help us improve. Each survey is submitted to our management team for review and adds to our continuous improvement plan.

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(Check all that apply) Are you a customer of:

The Phoenix Company

Mil-Con

(Check all that apply) Which products and services do you use?

D-Sub Connectors	Coax Connectors
Coaxial Contacts	Cable Assemblies
Board Assemblies	Audio Connectors
Other

	N/A	EXCELLENT	ABOVE AVG	AVG	BELOW AVG	POOR
Inside Sales/Customer Service
Accessible, Easy-to-Reach
Polite/Courteous/Friendly
Product Knowledge
Responsive and Accurate
Follow Through on Action Items
Overall Performance
Outside Sales (Including Regional, District, Account & Field)
Accessible, Easy-to-Reach
Polite/Courteous/Friendly
Product Knowledge
Responsive and Accurate
Follow Through on Action Items
Overall Performance
Manufacturers Reps
Accessible, Easy-to-Reach
Polite/Courteous/Friendly
Product Knowledge
Responsive and Accurate
Follow Through on Action Items
Overall Performance
Pricing/Quoting/Samples
Response to Quote Requests
Competitive Pricing
Sample Availability
Lead Times/Delivery
Meets Requested Lead Times
Meets Promised Lead Times
Product Quality/Reliability
Quality of Products/Services
Handling of Return Authorizations
Reliability Over Time
Engineering
Applications Support
Prototyping
Accessible, Easy-to-Reach
Mechanical Engineering Support
Electrical Engineering Support
Responsive and Accurate
Follow Through on Action Items
Overall Performance
Company Performance
Professionalism
Communication
Reliability
Service
Price
Quality
Delivery
Overall, this company is:

Additional Comments

First Name

Last Name

* Company Name

Title

I would like to be contacted by a company manager.

Phone

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